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Return and Refund Policy

Last updated: September 01, 2023

Thank you for shopping at HVME.

If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

This Return and Refund Policy has been created with the help of the Free Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company¬†(referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to M/S HVME FOODS INDIA PRIVATE LIMITED, Site No7, Katha No 35, 4th Cross,1st Main Road,Deepanjalinagar,Avalahalli,Bengaluru-560026
  • Goods¬†refer to the items offered for sale on the Service.
  • Orders¬†mean a request by You to purchase Goods from Us.
  • Service¬†refers to the Website.
  • Website¬†refers to HVME, accessible from¬†
  • You means the individual accessing or using the Service, or the company, or other¬† legal entity on behalf of which such individual is accessing or using the Service,¬†

as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 24 hours  without giving any reason for doing so.The deadline for cancelling an Order is 24 hours from the date on which You placed your order. To exercise Your right of cancellation, you must inform Us of your decision by means of a  clear statement. You can inform us of your decision by:

  • By email:¬†
  • By logging in to your account¬† on our website:¬†
  • By phone number: +91 9844611269

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not   incur any fees for such reimbursement.

Conditions for Returns

Normally product return is not entertained. However, in case of the product packaging tampered or damaged before delivery, we advise not to accept the package and return the package to the delivery  person. At the same time please raise a complaint with our customer care ( +91 9844611269) or write a email to We will ensure that replacement takes place for the same order  without any additional cost. Apart from condition reserved herein above, no other products shall not be eligible for return or replacement,

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the  Goods at the following address:

M/S HVME FOODS INDIA PRIVATE LIMITED, Site No7, Katha No 35, 4th Cross,1st Main Road,Deepanjalinagar,Avalahalli,Bengaluru-560026

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without  actual receipt of the Goods or proof of received return delivery.


If the Goods were marked as a gift when purchased and then shipped directly to you, you‚Äôll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You. If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email:¬†
  • By visiting this page on our website:¬†
  • By phone number: +91 9844611269